Ductape

Introduction

Ductape LLC (“Ductape”, “we,” “our,” or “us”) provides a platform that empowers developers to build, configure, and deploy products through code. Our platform is designed to simplify product development by offering tools, integrations, and workflows that allow you to code and manage your solutions efficiently.

At Ductape, we prioritize the privacy and security of our users personal data, and are dedicated to handling your personal data with the utmost care and in compliance with the applicable data protection laws.

Our Privacy Policy explains how we collect, use, store, share, and protect the personal information of users and website visitors ("Data Subjects") who use our Services. This Policy applies to our website, products, and services (collectively, our "Services"). It does not apply to websites, products, or services we don't control, even if you access them through our platform. We recommend reviewing the privacy policies of those external services to protect your privacy. We are not responsible or liable for the content or data practices of any third-party services.

By accessing or using our Services, you agree to the terms of this Privacy Policy. You retain the right to withdraw your consent at any time by contacting us at https://www.ductape.app/

The Personal Information We Collect

We collect personal information based on your interactions with us and our Services. This information is gathered from various sources including:

The information you provide directly
Data we collect automatically
Information from third-party sources
Insights we derive from other collected data

The information you provide directly

We collect personal information when you register an account, browse our website, log in with a third-party account (for example LinkedIn or Github), or contact us via phone, email, or social media. We may collect information about you such as your name, email address, password, country, telephone number, address, profile image, and government issued identity number.

Information we collect automatically

When you visit our Site or use our Services, we collect information about your device and software, including your IP address, browser type and version, device type, screen resolution, and operating system. We use this data to enhance security, prevent fraud, and ensure our services function smoothly.

To understand how you use our Services and to help us improve your experience, we employ technologies like pixel tags, web beacons, and cookies on certain site pages. These technologies collect usage statistics and analyze user behavior, such as session dates and times, page views, navigation paths, and session duration. We also use them to personalize your experience, detect and prevent fraud, enhance security, and provide better customer support.

Information from third-party sources

We may receive additional information about you from third-party sources who help us deliver our products and services. They include payment processors, your financial institution, identity verification services, and technical support providers. When we receive information from these third parties, we will inform you about the specific data collected and how and why we intend to use it.

You have the option to decline providing personal data when requested. While you are not legally obligated to provide personal information through our website or mobile or Services, and you can adjust your browser or operating system settings to limit automatic data collection, doing so may restrict your access to certain features and services

Why We Collect Your Personal Information

To ensure transparency and compliance with data protection laws, we want you to understand how and why we use your information. The following outlines the purposes for which we collect your personal data:

To provide you with our Services and to enable you access the services we provide
To enable you create and manage your account on our website/platforms
To verify your identity and location
To administer any agreement that we have with you
To manage your relationship with us
To inform you about our products, services, offers and promotions
To contact you in case of any problems or inquiries related to your use of our site/platforms
To enhance your experience and improve our Services and Platform features.
To contact you about offers or services which we feel may be of interest to you.
To protect your interests and the interests of others
To respond to any communications we receive from you, including social media posts that we are tagged in
To conduct marketing analysis, including surveys, market research, and promotional activities.
To detect and prevent fraud, unauthorised transactions and malicious activities
To carry out audits and analyse data to understand how you use our site/platforms and to develop products and services
To keep you updated on any significant changes to our services or policies
To comply with relevant legal and regulatory obligations
To send technical notices, security alerts, newsletters (only with your explicit consent) and other important updates to you.
To keep our sites safe and secure and to provide relevant services to you
For the enforcement of the site’s rules and other policies

Legal Basis for the processing of your Personal Information

Your personal information will be processed on the following lawful grounds:

You have agreed to or given consent to the processing of your personal information for one or more specific purposes
The processing is necessary for the performance of a contract which you are a party or in order to take steps at your request prior to entering into a contract with you
Processing is necessary for compliance with a legal obligation
Processing is necessary to protect your interests or those of another person
In order to pursue legitimate interests of our own such as protecting or improving our Sites or those of third parties
Processing is necessary for the performance of a task carried out in the public interest or in exercise of an official public mandate vested in us.

How we share your Personal Information

We are committed to protecting your privacy. We will not sell, trade, or rent your personal data. We only share your information with third parties with your consent and when necessary to provide our Services, or as described in this Privacy Policy.

Our Company and Affiliates: we may share your personal information with our employees to ensure that we can effectively deliver our products and services to you. We may also share the information that you provide us with our affiliates, and related companies where access is needed to provide services and operate our business.

Corporate transactions: we may also disclose your personal data to third parties in the event of a significant change, such as a merger, acquisition, joint venture, transfer, sale of all or a portion of our business, dissolution, bankruptcy or any other major change related to our business, stock or assets.

Legal Enforcement and Proceedings: We may access and disclose your personal data to comply with applicable laws and respond to valid legal requests, such as those from law enforcement or government agencies.

Safety and Security: We may disclose your information if necessary to protect the safety and security of our users, the rights or property of ourselves or others, prevent fraud, and ensure the security of our systems.

Service Providers: we may share your information with trusted third-party providers who help us deliver our services, such as payment processors, hosting services, companies we’ve hired to protect and secure our systems and services, and email marketing platforms. These providers (third party processors) are contractually obligated to use your data only for the purposes of providing the agreed-upon services and security measures are put in place for the protection of personal data in accordance with the terms of this Privacy Policy.

Transfer of Personal Information to another Country

We may store and process your personal information in countries outside Nigeria where we operate our business and also engage third-party service providers to provide certain services such as hosting and cloud solutions, and the processing of your payments.

When personal information needs to be transferred to a country outside Nigeria, we implement strong and robust safeguards to ensure its security and comply with all applicable data laws. Your personal information will only be transferred to recipients in countries that have strong data protection measures in place. These measures include but are not limited to laws, regulations, contracts, codes of conduct, certifications that ensure adequate protection for your data, and carefully evaluate each country to meet our stringent standards. If we need to transfer your personal information to a country without adequate data protection laws, we will only do so under the following conditions:

If you consent to the transfer
If the transfer is necessary for fulfilling a contract with you or taking steps prior to entering a contract.
If the transfer is in your best interest, and your consent is not required or you would likely consent if we asked
If the transfer is necessary for the performance of a task carried out in the interest of the public
If the transfer is necessary to establish, exercise or defend legal claims
If the transfer is necessary to protect your vital interests or the interest of others when you are unable to give consent.

Cookies

We utilize cookies to gather information about your device and your interactions with our services. Cookies are small text files placed on your device when you visit our website (https://www.ductape.app/), designed to remember your preferences and actions. We may collect data such as your IP address, operating system, browser type, device identifier, and website usage patterns. Cookies primarily store information about your browsing behavior, like visited pages and time spent on each, helping us to improve our site and personalize your experience. While cookies themselves do not typically contain personally identifiable information, they are crucial for storing information about how users browse the website, such as which pages they visit, how long they stay on each page, which links they follow, and details of the hardware and software used to access our website. Most browsers are configured to accept cookies by default. You can adjust your browser settings to refuse cookies, but this may restrict access to certain features of our site.

Your Choices and Rights

We respect your rights as a customer or user and facilitate their exercise in compliance with applicable data protection laws and regulations. You have the right to request confirmation as to whether we store or process your personal information. If we do, you may contact us to exercise the following rights:

The right to be informed regarding the use of your personal information. We are legally required to provide you with clear and easy to understand information about how we collect and use your data
You have the right to ask or request for information about the use of your personal data. Such as the purposes of processing, what categories of information we are processing, who we have shared or will share your information with, the period for which the personal information will be stored etc.
You have the right to access and request any personal information Ductape has collected and stored about you. This means that you have a right to obtain a copy of your personal information in a commonly used electronic format, except to the extent that providing such data would place unreasonable costs on us
The right to request the correction or rectification of your personal information whenever you notice that there may be inaccuracies in your personal information that we keep, or that certain aspects are incomplete.
The right to request the deletion of your personal information from our system(s)
The right to withdraw your consent at any time when we are relying on consent to process your personal data
The right to object to the processing of your personal data and to object direct marketing. You can let us know at any time if you don't want us to use your information for marketing purposes. Any email or communication you receive from us will contain an unsubscribe link for you to click on if you would like to stop receiving marketing emails from us.
The right to object to automated decision making and processing made based on your personal information such as profiling for the purpose of tailoring the information which we provide to you. This right will not be applicable where automated decisions are necessary for entering into or the performance of contractual obligations between you and us, authorised by written law that provides suitable measures to safeguard your fundamental rights, freedoms, and interests, or was authorised by your explicit consent
The right to request that we temporarily limit the processing of your personal information pending the resolution of a request, an objection by you, or the establishment or defense of legal claims.
The right to request the transfer of your personal information from Ductape to a third party - this is the right to portability of your personal data.
You have the right to know about the safeguards in place when your personal information is transferred to another country.
The right to submit a complaint to the Nigeria Data Protection Commission (NDPC)

How we store your information

We have implemented robust security measures to protect your personal information, including physical, administrative, technical, and organizational controls. These measures are designed to prevent loss, misuse, unauthorized access, disclosure, and alteration of your data. We use industry-recommended security protocols, including data encryption, firewalls, and physical access controls. Employee access to personal data is strictly limited to those with job-related responsibilities, and they are contractually obligated to maintain confidentiality. Our multi-layered security approach includes advanced security measures for data at rest and in transit, and we comply with industry best practices for information security, business continuity, quality management, and payment card processing

Personal Data Breach

At Ductape, we prioritize data security and have implemented measures to prevent data breaches. However, in the event of a data breach, we have established comprehensive procedures for reporting and managing data breach incidents. These procedures address incidents involving the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data.

When we become aware that a data breach that affects personal data has occurred, we will promptly notify affected individuals and the relevant authorities in accordance with all applicable data protection laws and regulations. The notification will include details about the nature of the data breach, the potential impact on individuals, and the actions we are taking to address and minimize any potential harm.

In the event of a data breach, we will notify affected individuals and the relevant authorities within 72 hours, unless exceptional circumstances prevent us from doing so. We will also maintain records of all data breaches for reporting purposes and will report any breaches that will compromise your rights and freedoms to the Relevant Authority within 72 hours of discovery.

We encourage users to protect their data by using strong passwords, keeping their account information updated, and reporting any suspicious activity.

Storage Limitation

We will hold on to your information for as long as you continue to be a Ductape customer and for as long as we are required to keep it to comply with our legal and statutory obligations. We will also keep personal information for a period which enables us to handle or respond to any complaints, queries or concerns regarding our relationship with you.

If you wish to close your account, please notify us. Please note that we are legally required to retain some of your personal data even after account closure. This data will be kept securely and only for as long as is necessary to comply with legal and regulatory requirements, resolve disputes, prevent fraud, and enforce our Terms of Use. We may also retain your personal information for a longer period if we reasonably believe there is a prospect of litigation in respect to our relationship with you. We regularly review the personal information we hold and securely delete or anonymize data when it is no longer needed for legal, business, or user purpose

Amendments & Reviews

We reserve the right to change, alter, modify, or add to this Policy from time to time. Such modifications or changes shall become effective upon being posted on the website and we will contact you to inform you that changes have been made to this Policy. We also advise that you visit and check this page often to ensure you are always aware of what information we collect and how we use it. By continuing to use our services after the changes become effective, you signify that you agree to any such changes.

Complaints and Remedies

You have the right to file a complaint with us if you believe that any provision of this Policy or your privacy rights have been violated, or if your access to our services have been compromised to enable us to take the necessary steps towards ensuring the security of your personal data. All complaints should be emailed to ……………………

Please note that you can also file a complaint at the Nigeria Data Protection Commission. You may also seek redress in a court of competent jurisdiction. We would, however, appreciate the chance to deal with your concerns before you approach the data protection authorities.

Contact Us

If you have any questions regarding this Policy or how we handle your personal information, please email us at support@ductape.com